Returns & Refund Policy
At Strong Coffee Company, we stand behind the quality of our brews; if you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee on all our products. Please note that for safety and health reasons, we cannot accept returns on opened food or beverage items, but we will work with you to ensure you are happy with your experience.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return or refund request.
Verify Eligibility
Our team will review your request to ensure it meets our safety guidelines and confirm if a return shipment or a direct refund is required.
Prepare Your Package
If a return is authorized, securely pack the unopened items in their original packaging and use the prepaid shipping label provided by our team.
Receive Your Refund
Once your return is received and inspected, or your claim is approved, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing